When my wife and I checked into our anniversary suite at the hotel, I told the clerk to send strawberries to the room.
I expected the strawberries and champagne to arrive about a half an hour after we checked into the room.
When my wife noticed that the AC unit in the bedroom wasn’t working, I planned to tell the hotel desk clerk when he arrived with the strawberries and champagne. After an hour, we were hungry, thirsty, and beginning to feel warm. We spent our time in the living area where the second AC unit was working just fine. I finally called the hotel desk clerk to find out when everything would be delivered. I also notified the guy about the problem with the AC unit in the background. The hotel desk apologized for forgetting the champagne and strawberries and he personally delivered them 10 minutes later. He also checked on the AC unit in the bedroom and agreed that it was having issues. He offered to put us in a different room, but we were already settled and comfortable. The desk clerk told us to let him know if we changed our mind, and he gave us complimentary passes for breakfast from the room service cafeteria. In the morning, my wife and I enjoyed a beautiful and free breakfast buffet with champagne, fruit, made to order omelettes, and caviar. The whole experience was one that I wouldn’t mind repeating, broken down AC and all. We really had a wonderful night and the in-room jetted spa tub made it even better.